Ameren Illinois customers with past due balances are being encouraged to take advantage of a limited time opportunity to establish a repayment plan by making a 10 percent down payment.
“We want to help our customers who have fallen behind on their utility bills by making it easier for them to start a payment plan,” said Marianne Luna, Ameren Illinois Customer Service assistant manager. “From now until March 31, eligible customers can pay 10 percent of their outstanding balance and then the remaining amount in monthly installments.”
To establish a payment plan, customers should call Ameren Illinois Customer Service at 1-800-755-5000.
Beginning April 1, customers with outstanding balances will be required to pay 25 percent of the total amount owed before they can establish a monthly payment plan.
“We are encouraging customers to take advantage of this exceptional opportunity so as to avoid having their service disconnected,” Luna said. “Service only will be disconnected after we have attempted to contact the customer and issued a final disconnection notice.”
After March 31, residential customers with past due amounts and have failed to establish a payment plan or have broken a payment plan agreement will be subject to service disconnection beginning April 1.
Some customers may be eligible to receive bill payment assistance through LIHEAP (Low Income Home Energy Assistance Program). LIHEAP provides energy services payment assistance to eligible low-income households, elderly persons and those with disabilities. LIHEAP information is available by calling the Energy Assistance Hotline at 1-877-411-9276.
Another source of financial assistance is Warm Neighbors Cool Friends, a program of the Energy Assistance Foundation. The program is designed to help Ameren Illinois residential customers who generally do not qualify for federal or state heating assistance. Detailed information is available on the program website (WarmNeighborsCoolFriends.org).
Ameren Illinois delivers energy to 1.2 million electric and 813,000 natural gas customers in downstate Illinois, and our mission is to meet their energy needs in a safe, reliable, efficient and environmentally responsible manner. Our service area covers more than 1,200 communities and 43,700 square miles. For more information, visit AmerenIllinois.com.